DIRECTOR, PRODUCT MANAGEMENT

MEET PBSC

As a leader in bike sharing and urban mobility solutions, our mission at PBSC (short for Public Bike System Company) is to change the world, one city at a time. Yes, we’re talking about Montréal (and its famous BIXI bikes). But also, Barcelona, London, Buenos Aires, Honolulu, Rio de Janeiro, Monaco and Melbourne to name a few others.

Looking for great reasons to get out of bed every morning? Read on. Because being recognized as a catalyst for social innovation and knowing that what we do contributes to making the world a better, smarter and greener place sure have that effect. Even more so than fresh coffee, happy hours, pool table, running club and all the other perks you would expect in tech companies nowadays (that we happen to offer by the way).

If you’re more of a number person, here are a few figures that should be of interest (but do not hold any of those against us as growth mode is the way we roll):

  • Team of 100
  • 2 locations (head office in Longueuil and satellite office in Montréal)
  • 140 patents and design patents
  • 80,000 bikes deployed
  • 32 smart cities
  • 300 million rides

ONE TEAM

Of course, we’re looking for people that are the best at what they do. But what’s as important (if not more) is that you share our values and mindset. If you’re passionate and imaginative, ready to bring your A-game to work and looking to create value and make a difference in an environment where “we” is more important than “I”, then you’re in for a great ride.

YOUR MISSION

Reporting to the CTO, the core of your mission is to organize our complex product development environment in conjunction with the technical directors. We operate a highly configurable product ecosystem deployed across a wide range of operational contexts internationally.

This is a senior leadership role where you will craft, evolve and enforce processes to improve requirement gathering, tracking, reporting, analysis, product delivery, training, support and SLAs for the product group.

YOUR RESPONSIBILITIES

As Director, Product Management some of your responsibilities will include:

  • Working with the CTO and the Director of Software Engineering, set the strategic vision for your Product group for the next 6 to 24 months
  • Managing reporting processes, hiring, performance coaching and the support processes within the product owner team (Mobile and Web, Operational Tools, Operations, Release Management and QA)
  • Deep understanding of the skills required to build a successful technology delivery team, including (but not limited to) UX research methods, data analytics, agile software delivery, release management and customer support including respecting 24/7 SLAs and contract scope delivery
  • Working with the Onboarding & Customer Success team, ensure clear and precise follow-ups with external stakeholders with regards to support escalation, product documentation gaps and training
  • Foster an open and collaborative environment. Lead collaborative teams to achieve common goals
  • Facilitate release management by enforcing our product handover strategy to the release manager. Adapt the strategy as required
  • Communicating our product roadmaps to a variety of internal and external audiences. Managing customer expectations
  • Prioritizing what we should build and when, in collaboration with engineering leads and other stakeholders
  • Empower the team to make both strategic and tactical decisions to define requirements, improve our products, partner with Onboarding & Customer Success to drive adoption of our platform and generate stakeholder buy-in for our desired path forward
  • Project Planning (including facilitation of meetings between clients & colleagues, to-do’s, milestones and providing required information and resources)
  • Owning product documentation, release notes and customer, sales and support staff training
  • Working with the Release Manager, define release roadmaps and deployment plans
  • Working with the Operations Lead, define the product support and deployment strategies
  • Rely on data to inform, validate and refine all aspects of your teams work & output; you will instil this data driven culture into your team and the scrum teams
  • Helping identify opportunities for end-to-end process improvements and higher quality customer interactions. You are not afraid to challenge the status quo
  • Building a culture of customer focus and rapid iteration
  • With the help of our HR team, partner, coach, evaluate and grow the members of your team through the yearly performance evaluation cycle

REQUIREMENTS FOR THE ROLE

Interested in applying? You should have the following:

  • Live our values: Passion, Imagination, Performance and One Team
  • 10+ years experience in a product management role building SaaS products.
  • 5+ years of experience as a product manager or product owner
  • 5+ years of experience overseeing and running a product management organization
  • Experience building out a product management team
  • Proven track record of building enterprise applications
  • Proven track record in product planning, defining and launching successful products, unifying product portfolios, and working with enterprise product lines
  • Track record of using qualitative and quantitative data to prioritize and drive decision-making
  • Excellent leadership qualities to have the ability to influence and inspire the adoption of various approaches or strategies for the product
  • Very comfortable working with and soliciting feedback from clients to improve designs and overall product
  • Strong mentorship and communication skills; helping the team grow by providing coaching on strategies and solutions rather than dictating answers
  • Experience with iterative development, user stories, sprints, and agile development methodologies
  • Experience working with engineering teams to develop specifications and prioritizing product releases
  • Sound business acumen and/or background in strategizing around key organizational or business drivers
  • Outstanding judgement and problem-solving skills; ability to bring simplicity and structure to ambiguous problems and focus on what matters. Consider the big picture when acting locally
  • Ability to articulate a vision and strategy in a way that inspires and motivates a team and focuses team members’ energy on achieving business goals
  • Excellent communication with peers and stakeholders; be transparent and data-driven, and know how to give good news, bad news and last, but not least, listen
  • Great attitude and be an unflappable team member known for the ability to embrace a challenge while keeping the presence of mind to have fun along the way
  • Perfectly bilingual (English & French)

BONUS EXPERIENCE

  • Experience with UX design and usability
  • Experience with physical products
  • Experience working within a global focused environment
  • Passion for micromobility

APPLY FOR THIS POSITION

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